Refund policy

 

At BENIGN, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple return and refund process as outlined below.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

  • The product must be unused, unworn, and in the same condition that you received it.

  • The item must be returned in its original packaging, including all tags, labels, and accessories.

  • A valid proof of purchase (order number or receipt) must be provided.

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

Customers may request a return within 14 days of receiving the product.

Requests made after this period may not be eligible for a refund or exchange.

3. Refund Process

Once we receive and inspect your returned item:

  1. We will notify you that we have received your return.

  2. Our team will inspect the product to confirm it meets return eligibility.

  3. If approved, your refund will be processed.

Refunds will be issued to the original payment method used during purchase.

4. Refund Timing

After the refund is approved:

  • Refunds typically take 5–10 business days to appear in your account.

  • Processing time may vary depending on your bank or payment provider.

5. Exchanges

If you would like to exchange an item (for example, for a different size or replacement product):

  • Please contact us within 14 days of receiving your order.

  • Exchanges are subject to product availability.

  • If the replacement item is unavailable, a refund may be issued instead.

6. Damaged or Defective Products

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • Clear photos of the damaged or defective product

Once verified, we will offer either:

  • A replacement product, or

  • A full refund, depending on your preference and product availability.

7. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as Final Sale

  • Used or damaged items not caused by manufacturing defects

  • Products returned without original packaging

  • Gift cards or digital products (if applicable)

8. Return Shipping Costs

Return shipping costs are handled as follows:

  • If the return is due to a damaged, defective, or incorrect product, we will cover the return shipping cost.

  • For all other returns, customers are responsible for return shipping fees.

Shipping costs from the original order are non-refundable.